Information and advisory line
Detailed information, guidance and advice about your products and services.
Customer Service
At MF Marketing we are here with our commitment to provide you with the highest level of quality service.
Guided by our customer satisfaction focused working principle, we always take care to offer you the best solutions.
Our call center team consists of German-speaking staff who answer all of your calls from Germany in German. In order to find the most suitable solution for you and respond to your needs as quickly as possible, our team goes through continuous training and is equipped with up-to-date information.
The topics we support
Order tracking
Order status queries, delivery updates and record maintenance.
Exchanges and returns
Receiving return requests, starting the process and reporting back to the customer.
Technical support
First level technical support, fault ticket creation and routing to the relevant unit.
Complaint management
Recording complaints, following up on resolution and informing the customer at closure.
24/7 access
Uninterrupted service including nights, weekends and public holidays.
Open and honest communication
With our customer-focused approach we aim to communicate openly and honestly with you at all times. Your satisfaction is one of our most important priorities and we evaluate every piece of feedback carefully. Your suggestions and criticism give us the strength to improve our service quality further.
You can use our call center number to reach us, or get in touch by filling in the contact form on our website. Our colleagues will contact you as soon as possible and provide all the information you need.
Thank you for choosing us. We want you to know that we will keep working to give you the best customer service experience.
Let's plan your German-language call center together
Inbound calls, outbound campaigns, sales support or customer relationship management: we prepare a setup that fits your needs within 24 hours.