Our Experience
MF Marketing has been a leading provider of call center services for more than 13 years.
Our extensive experience in the sector has allowed us to build a team of highly skilled agents dedicated to delivering exceptional service. We understand the complexity of the call center landscape and are committed to offering tailored solutions that meet the specific needs of each of our clients.
Industry experience
Our team of specialists has rich experience across a range of industries including telecommunications, automotive, healthcare, marketing and direct sales. This has allowed us to build a strong portfolio of satisfied clients who trust us to manage their call center needs. We understand the importance of maintaining high standards in every part of our work, which is why we adhere to strict quality norms including ISO 9001.
Our reputation and our clients' trust
We are proud of the reputation we have built in the industry and of the trust we have earned from our clients. Our commitment to customer satisfaction is unwavering and we strive to deliver outstanding results in every project we take on. Our goal is to make every interaction with our clients as smooth and effortless as possible and to provide a genuinely first-class call center experience.
Infrastructure and service scope
With a strong infrastructure that includes Cisco and Asterisk based technology and a team of highly trained professionals, MF Marketing is well equipped to meet the call center needs of both local and international clients. Our services, covering inbound calls, outbound calls, SMS, mail, fax, support and contact center services, are available 24/7 so that we can support our clients whenever they need it. We also offer a wide range of communication options such as phone, fax, e-mail, web, letter and SMS, which lets us reach customers in the most effective way.
- Inbound call management
- Outbound call campaigns
- SMS and e-mail communication
- Mail and fax processes
- Technical help desk
- Contact center services
Our experience and expertise make MF Marketing a reliable partner for companies and institutions looking for quality call center services. With our focus on customer satisfaction and our commitment to delivering results, we are confident that we have the experience, skills and resources to help our clients succeed.
Let's plan your German-language call center together
Inbound calls, outbound campaigns, sales support or customer relationship management: we prepare a setup that fits your needs within 24 hours.