Frequently Asked Questions

In today's fast-paced digital world, customers expect fast and efficient communication with the companies they deal with. This is where the video call center service steps in. By providing a seamless and highly interactive communication platform for your customers and employees, it offers a personalised experience that nurtures trust.

Whatever the sector, uninterrupted communication with your customers is the backbone of every business. Our inbound call center services make sure your customers' questions and requests are handled 24/7 with professionalism and expertise.

Outbound call center services play a crucial role in the success of businesses by offering a direct line of communication to customers and prospects. MF Marketing maximises customer interaction through outbound services.

All of our call centre operations are run in German. We do not offer operations in any other language; the whole team and every process is focused on the German market. Project management conversations with you can be held in English or German.

Our call center operations run 24 hours a day, seven days a week. Our offices are open on weekdays between 09:00 and 18:00.

Including needs analysis, script preparation and team training, a typical project can go live within a few days to a few weeks depending on its scope. After the first conversation we provide you with a clear timeline.

We share regular reports covering metrics such as call volume, answer time, resolution rate and quality scores. The frequency and content of the reports are defined according to your project.

We provide service across phone, e-mail, SMS, fax, mail and web form channels.

Customer data is processed only to the extent the service requires, by authorised personnel. Our processes are aligned with the ISO 9001 quality management approach and with our confidentiality principles.