Sales Services
Telesales, customer acquisition and campaign support with our German-speaking sales team.
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German-Language Call Center
We speak to your customers in Germany in their own language
MF Marketing is a leading provider of call center services for German companies and institutions. Since 2010 we have run inbound and outbound calls, sales, customer service and customer relationship management under one roof.
24/7 uninterrupted operationISO 9001 quality standardCisco & Asterisk infrastructure
Industries we serve
TelecommunicationsAutomotiveMediaHealthcareMarketingDirect sales
2010
Founded in Bursa
About Us
A corporate contact center reaching into Germany
MF Marketing is a leading provider of call center services for German companies and institutions. Founded in Bursa in 2010, the company has since widened its reach and become a reliable partner for companies in the telecommunications, automotive, media, healthcare and marketing sectors.
With 24/7 operations, a professional team and up-to-date technology, MF Marketing is committed to delivering 100% customer satisfaction through complete communication services including inbound and outbound calls, SMS, mail, fax and e-mail.
- Sales services
- Customer service
- Call center training
- Customer relationship management
Our Services
Call center solutions built around your requirements
Every project is planned individually, based on your target audience, call volume and service level expectations.
Customer Service
Inbound call handling, information line, order tracking and technical support, around the clock.
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Continuous training programmes focused on communication skills, product knowledge and cultural fit.
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Feedback analysis, loyalty programmes, call analytics and detailed reporting.
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Performance
We deliver measurable results
Our quality standards are tracked continuously through regular reporting, call analytics and performance reviews.
0Years in the industry
0Satisfied clients
0Completed projects
0Awards won
Why MF Marketing
The right partner for your German operations
By combining language skills, cultural fit and a solid technology stack, we represent your brand convincingly to your German customers.
Native German communication
Every call centre service we provide is delivered in German. From the first second your customers speak to someone fluent in their own language.
Available 24/7
Inbound calls, outbound calls, SMS, mail, fax and support services run without interruption, every day of the week.
ISO 9001 quality discipline
We follow strict quality norms in every part of our work: processes are documented, measured and improved regularly.
Strong technology infrastructure
Our Cisco and Asterisk based platform keeps operations stable and traceable even at high call volumes.
Transparent reporting
Call analytics and detailed reports let you see every step of the operation and base decisions on data.
A well-trained team
Our agents develop their product knowledge, communication skills and understanding of German culture through regular training programmes.
How we work
Four steps to start your project
From the first conversation to going live, we manage the process transparently.
Our language focus
One language, full expertise: German
German is our only service language. Focusing on a single language lets our team keep deepening its linguistic and cultural competence.
German call handlingAlignment with German cultureGerman business hoursInbound and outbound
Needs analysis
Together we clarify your target audience, call volume and service level expectations.
Setup and team plan
We build a dedicated team based on scripts, language requirements and shift planning.
Training and pilot
Our team completes product, process and cultural training; quality is measured with pilot calls.
Live operation and reporting
The operation goes live, and regular reports and quality reviews drive continuous improvement.
Frequently asked questions
Good to know
MF Marketing is a leading provider of call center services for German companies and institutions. Founded in Bursa in 2010, the company has since widened its reach and become a reliable partner for companies in the telecommunications, automotive, media, healthcare and marketing sectors.
In today's fast-paced digital world, customers expect fast and efficient communication with the companies they deal with. This is where the video call center service steps in. By providing a seamless and highly interactive communication platform for your customers and employees, it offers a personalised experience that nurtures trust.
Whatever the sector, uninterrupted communication with your customers is the backbone of every business. Our inbound call center services make sure your customers' questions and requests are handled 24/7 with professionalism and expertise.
Outbound call center services play a crucial role in the success of businesses by offering a direct line of communication to customers and prospects. MF Marketing maximises customer interaction through outbound services.
Let's plan your German-language call center together
Inbound calls, outbound campaigns, sales support or customer relationship management: we prepare a setup that fits your needs within 24 hours.